Last updated July 1, 2026
This Cancellation Policy explains how Lumora ("we", "us") operates. By using our website and services you agree to the terms described below. If you have any questions, contact us at our support page.
You can cancel or amend your order free of charge any time before it's dispatched, from your account or by contacting support.
Once shipped, an order can't be cancelled, but you can return it under our 30-day return policy.
Cancelled orders are refunded in full to your original payment method within 5–7 business days.