Last updated July 1, 2026
This Privacy Policy explains how Lumora ("we", "us") operates. By using our website and services you agree to the terms described below. If you have any questions, contact us at our support page.
We collect information you provide directly — such as your name, email, shipping address, and payment details — as well as data gathered automatically, like device and usage information, to operate and improve our services.
We use your data to process orders, personalise your experience, send order and marketing communications (which you can opt out of), prevent fraud, and comply with legal obligations.
We never sell your personal data. We share it only with trusted processors (payment, shipping, analytics) who are contractually bound to protect it.
You may access, correct, export, or delete your personal data at any time from your account settings, or by contacting us.
We use essential and analytics cookies to keep the site working and understand how it's used. You can manage preferences in your browser or our cookie settings.
We use encryption in transit, access controls, and regular reviews to protect your information.